TripActions
Associate Account Manager at TripActions
$67,500–$90,000 / year
Apply for this positionRole overview
An at-a-glance view of the facts included with this Associate Account Manager at TripActions listing.
- Company
- TripActions
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Compensation
- $67,500–$90,000 / year
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
The Associate Account Manager is an emerging role within Navan’s Account Management organization. Working alongside Account Managers across market segments, you will support Travel and Expense customers, especially program administrators, by answering product questions, helping configure the platform, and troubleshooting issues. You will coordinate with Product, Finance, Operations, and Travel Experience teams to address customer needs and goals.
The position focuses on responsive customer support and on improving satisfaction, product adoption, and retention. It also involves gathering customer feedback, running adoption initiatives and tracking their results, and documenting processes. Navan describes this role as providing training and enablement, with a path toward an Account Manager position focused on revenue.
The source description says the role is based in Berlin and reports to the Manager, Associate Account Management. The supplied listing identifies the location as Remote, United States; these location details conflict. The position is full-time, with a posted annual pay range of $67,500–$90,000. Starting pay may vary based on work location, skills and experience, market conditions, and internal parity. For roles with on-target earnings, the range includes base pay and target incentive compensation; some roles may have a ramping draw period, and compensation may be higher for exceeding targets.
Navan uses Metaview, an AI-assisted automated employment decision tool, to help assess resumes against role qualifications. Recruiters and hiring managers review its outputs and make all final decisions. Applicants may request a human review without AI assistance by providing their email; the source says this choice will not affect candidacy evaluation. Further details are available in Navan’s Candidate Privacy Notice.
Role at a glance: Full-time Associate Account Manager supporting Navan Travel and Expense customers, with a posted annual pay range of $67,500–$90,000.
Responsibilities mentioned in the listing
- Partner with assigned Account Managers to support customers through timely, accurate communication.
- Learn Navan’s Travel and Expense products and help program administrators use their features.
- Respond to administrator inquiries about integrations, platform settings, travel and expense policies, payments, troubleshooting, bugs, and feature requests.
- Provide informed guidance to support customer satisfaction, adoption, and retention and reduce churn risk.
- Manage escalations and coordinate across teams to resolve customer issues.
- Share customer feedback internally to improve service and customer value.
- Run adoption and satisfaction playbooks or programs, and track outcomes against defined KPIs.
Qualifications stated in the listing
- Bachelor’s degree or comparable work experience.
- At least one year of experience in customer success, account management, sales, or a related customer-facing role at a rapidly growing SaaS company.
- Interest in customer experience and technology, with the ability to learn a product in depth.
- Strong written and verbal communication skills, including explaining complex concepts and technologies to varied audiences, including C-level executives.
- Attention to detail, organization, prioritization, and problem-solving ability in a fast-paced environment.
- A data-informed approach to improving efficiency.
Full details from the source listing
The Associate Account Manager role is a new and developing function at Navan within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide support to our Travel and Expense customers, specifically to program administrators.
As an Associate Account Manager, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.
We are looking for individuals who have a passion for customer success and account management, embody a “go- getter” attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role.
This role will be based in Berlin and report directly to the Manager, Associate Account Management.
What You’ll Do:
- Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications.
- Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan’s product functionality.
- Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc. .
- Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomes.
- Handle customer escalations and work across teams to resolve issues.
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Run playbooks and program ideas to drive adoption and satisfaction and track results based on defined KPIs.
- Document processes to support the team efficiently and at scale.
What We’re Looking For:
- Bachelor’s degree or similar working experience.
- 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company.
- Passion for customer experience and technology with the ability to deeply understand a product.
- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives.
- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
- Data-driven approach to continuously drive additional efficiency.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$67,500—$90,000 USD
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.