Amazon.com
[BR] Analista de Customer Service, Delivery Station Customer Support at Amazon.com
Role overview
An at-a-glance view of the facts included with this [BR] Analista de Customer Service, Delivery Station Customer Support at Amazon.com listing.
- Company
- Amazon.com
- Location
- Brazil
- Work arrangement
- Remote
- Employment type
- Full-time
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Amazon.com is hiring a full-time, permanent Delivery Station Customer Service Associate in Bayeux, Paraíba, Brazil. This is an on-site role with a 5x2 schedule that includes weekends and holidays; it is not remote, and relocation benefits are not offered. Applicants must be located in Brazil and legally authorized to work there.
Role at a glance: On-site, full-time customer service role at Amazon’s Bayeux, PB delivery station, supporting customers and delivery operations on a schedule that includes weekends and holidays.
Responsibilities mentioned in the listing
- Contact customers by phone and email, understand their concerns, and respond with clear, concise, accurate, grammatically correct written communication.
- Show empathy, respect customer needs, and set appropriate expectations while resolving issues.
- Use sound judgment to assess problems and make timely decisions that support the best customer outcome.
- Coordinate with the warehouse, associates, delivery partners, and customers to help ensure packages arrive as promised or provide a solution when problems arise.
Qualifications stated in the listing
- High school diploma or equivalent.
- Fluent English speaking, writing, and reading skills.
- Experience using Microsoft Office, including Excel, Word, and PowerPoint, and Outlook.
- Customer service experience.
- Preferred: bachelor's degree in a relevant field or equivalent work experience.
- Preferred: experience interpreting performance metrics and developing measures to track progress against key performance indicators.
- Must be located in Brazil and legally authorized to work in Brazil.
Full details from the source listing
This is a full-time, permanent, non-remote position based in Bayeux - PB and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Brazil in order to be eligible for consideration.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised.As a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers via phone and email;- Empathizing with and prioritizing customer needs;- Upholding company values and treating every customer with respect;- Resolving issues and setting appropriate expectations with customers;- Clearly understanding and responding appropriately to customer concerns;- Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries;- Approaching problems logically and with good judgment to ensure the best customer outcome;- Making quick and effective decisions on behalf of the customer.This is an on-site position with a 5x2 schedule, including weekends and holidays.A day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Helping resolve issues to ensure that the customer receives his package or a solution to their problem.Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.Basic Qualifications- High school or equivalent- Speak, write, and read fluently in English- Experience with Microsoft Office (Excel, Word, PowerPoint) and Outlook- Experience in Customer ServicePreferred Qualifications- Bachelor's degree in a relevant field or equivalent work experience- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.