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UpGuard

Customer Sales Engineer at UpGuard

Remote, United States Remote Full-time

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Role overview

An at-a-glance view of the facts included with this Customer Sales Engineer at UpGuard listing.

Company
UpGuard
Location
Remote, United States
Work arrangement
Remote
Employment type
Full-time

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Role overview

This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.

UpGuard is hiring a full-time, remote Customer Sales Engineer to serve as the primary technical and product resource for its Account Management team. The role focuses on customer expansion, partnering with Account Managers on complex renewals and upsell opportunities, and demonstrating the value of UpGuard’s multi-product cybersecurity platform to existing customers. UpGuard describes its platform as a Cyber Risk Posture Management (CRPM) product that combines security ratings, threat intelligence, and agentic AI.

You’ll help customers activate products during renewal and expansion, support trials and proofs of concept, and shape solutions around customer needs. The role also involves handling technical questions in these sales cycles, contributing to customer security assessments, RFPs, and business cases, and working with colleagues to improve the trial process.

UpGuard lists a monthly lifestyle subsidy, a work-from-home setup allowance available within the first three months, and a US$1,500 annual learning and development allowance. Other listed benefits include six weeks of paid time off plus two additional UpGuardian leave days; 18 weeks of paid parental leave; personal leave, including sick and carer’s leave; health, dental, and vision insurance; top-spec laptops; and paid generative AI subscriptions. The company describes its work environment as fully remote and says office attendance in Sydney or Hobart is not compulsory.

For US applicants, hiring is currently limited to California, Maryland, Massachusetts, Illinois, Oregon, Washington, Colorado, Texas, Florida, Pennsylvania, Louisiana, Missouri, and Washington, DC. UpGuard states that it cannot currently support visa sponsorship or relocation. A national police history check and reference checks are required before starting work.

Role at a glance: UpGuard seeks a remote Customer Sales Engineer to support existing-customer renewals and expansion through technical expertise, product trials, and solution design.

Responsibilities mentioned in the listing

  • Partner with Account Managers on complex renewals and upsells, supporting product activation and customer expansion.
  • Support existing customers through platform trials and proofs of concept, identifying their challenges and goals and helping shape requirements.
  • Serve as a technical contact for support questions during renewal and expansion cycles.
  • Contribute to customer security assessments, RFPs, and business cases as needed.
  • Review trial-process insights and trends with the team and help develop improvements to the customer trial and proof-of-concept experience.

Qualifications stated in the listing

  • At least 3 years of experience in a customer-facing, post-sales technical position, such as a renewals-focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager; post-sales or expansion experience is strongly preferred.
  • Comfort working in a commercially oriented environment and partnering with sales and customer success teams toward revenue goals.
  • Strong familiarity with cybersecurity and governance, risk, and compliance (GRC), including tools such as ServiceNow, Splunk, or other security-stack products.
  • Interest in becoming a subject-matter expert on a complex software platform.
  • REST API experience is an advantage.
  • Able to explain complex technical concepts to technical and non-technical audiences, including engineers and vice presidents, in terms of business value.
  • Structured approach to diagnosing and resolving ambiguous technical problems.
  • Collaborative approach when working with customer success managers, Support, and Product.
Full details from the source listing
Who are we?
At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
At UpGuard, our Sales team continues to be the engine of our growth, moving beyond simple transactions to become trusted architects of digital resilience. In an era where third-party risk is more complex than ever, we maintain a highly collaborative, consultative culture that puts the customer’s security posture above all else.
Following a record-breaking 2025 where we shattered revenue targets and expanded our global footprint, we are entering 2026 with even greater momentum. We are seeking high-energy individuals who thrive in a fast-paced, AI-augmented sales environment. If you are hungry to sharpen your craft, possess a relentless desire to win, and want to sell a platform that is actively neutralising global cyber threats, we want to talk to you.
Where does this role fit in?
 
We are looking for a dynamic, customer-facing Customer Sales Engineer to be the primary technical and product expert for our Account Management team. The primary focus of this role is to support customer expansion by partnering with Account Managers during complex renewal and upsell opportunities.
 
You will be the go-to expert for our new multi-product offering, responsible for demonstrating advanced technical value and architecting solutions that drive growth within our existing customer base.
 
This role is perfect for someone who excels in a post-sales technical environment, loves being a product authority, and thrives on building solutions that directly impact commercial success.

What will you do?

  • You will drive product activation during the renewal and expansion cycle by providing an excellent experience to our exsisting customers
  • Support existing during trials/proof of concepts (POC) of the platform
  • Identifying existing customer pain points and challenges during trials/POCs of additional products while also defining their goals and influencing their requirements
  • Be the technical point of contact for any support queries during renewal and expansion cycle
  • Assist with customer security assessments, RFPs, and business cases as required
  • Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them

What do we need from you?

  • Experience: 3+ years in a customer-facing, post sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, Technical Account Manager Experience in a post-sales or expansion focused role is highly preferred.
  • Sales Acumen: You are comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal.
  • Cybersecurity/GRC Ecosystem: Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools).
  • Product Expert Mindset: A passion for becoming a deep subject matter expert on a complex software platform.

What gives you an edge?

  • Strong API Knowledge: Hands-on experience with REST APIs
  • Excellent Communicator: You can explain highly complex technical concepts to both engineers and non-technical VPs, translating features into clear business value.
  • Problem Solver: You have a structured approach to diagnosing and solving ambiguous technical problems.
  • Collaborative: You work well in a team environment, partnering effectively with CSMs, Support, and Product.

What's in it for you?

  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being 
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard 
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance 
  • Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer’s leave 
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role 
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work 
  • Health Insurance: Health, dental, and vision insurance
#LI-SL1
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. 
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
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