Unite Us
Customer Success Executive - Florida at Unite Us
$110,000–$140,000 / year
Apply for this positionRole overview
An at-a-glance view of the facts included with this Customer Success Executive - Florida at Unite Us listing.
- Company
- Unite Us
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Compensation
- $110,000–$140,000 / year
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Unite Us is hiring a full-time, remote Customer Success Executive to manage retention and growth across a portfolio of complex, high-value accounts. The role calls for independent relationship-building with customer organizations, including executive stakeholders, and ownership of account strategy, renewals, value realization, and expansion. You’ll develop solutions for complex customer needs, turn platform and outcomes data into executive-facing results narratives, and coordinate internal teams to resolve cross-functional challenges and support adoption. The position also contributes to team initiatives and playbooks and includes mentoring and onboarding support for junior colleagues.
Applicants must live in or near Florida. Travel may reach 30%. The target base salary is $110,000–$140,000 per year, depending on skills, experience, competencies, and location; the role is also eligible for variable compensation. A background check covering criminal, employment, and education history is required.
Unite Us connects community-based organizations, government agencies, and healthcare organizations through a national network and software to improve collaboration around health and social services. Benefits include medical, dental, and vision insurance; virtual mental health and acute medical visits; an Employee Assistance Program and wellness platform; flexible time off, volunteer and mental health days, and 14 company-wide paid holidays; paid parental leave, including for adoptive parents; employee resource groups; HSA and FSA options and commuter benefits; a 401(k) with employer match, immediate vesting, and financial wellness resources; life and AD&D coverage, disability coverage, accident insurance, and pet insurance. Work-from-home equipment is provided. Unite Us states that it is an equal opportunity employer and offers disability-related application accommodations through [email protected].
Role at a glance: Remote Florida-based customer success role owning strategy, retention, renewals, and growth for complex accounts, with a $110,000–$140,000 target base salary plus variable compensation.
Responsibilities mentioned in the listing
- Own account plans and customer relationships, including executive connections, and identify opportunities to improve outcomes and expand accounts.
- Lead retention planning for complex accounts, align executives, and mitigate risk; manage renewals and pursue growth tied to customer outcomes.
- Develop solutions for complex use cases, convert customer needs into actionable product feedback, and encourage adoption of effective workflows and policies.
- Set value-realization strategy around customer financial and strategic priorities; use platform and outcomes data to deliver QBRs, EBRs, and executive readouts linking investment to results.
- Resolve ambiguous customer challenges involving multiple systems, workflows, teams, and stakeholders, with minimal escalation.
- Coordinate Product, Community, Operations, Marketing, and Support teams around account strategies and success plans without formal people-management responsibility.
- Represent customer needs internally and promote action based on insights across the customer journey.
Qualifications stated in the listing
- Approximately 5–7 years of professional experience is suggested.
- Five or more years in customer success, account management, or closely related work is preferred.
- Experience managing a book of business that includes complex, high-value accounts.
- Experience building and sustaining large, complex strategic partnerships.
- Demonstrated success with renewals and retention opportunities.
- Must live in or around Florida; the position is remote and may involve up to 30% travel.
Full details from the source listing
Job Title: Customer Success Executive - Florida
Department: Customer Success
About the Role:
As a Customer Success Executive, you'll own retention and growth for a portfolio of complex, high-value accounts. You'll independently initiate and own relationships across an organization — including most executive stakeholders — and lead value-based account strategy and execution, proactively aligning stakeholders on forward plans that drive measurable impact and expansion. Operating with high autonomy, you'll design solutions for complex use cases, translate customer needs into actionable product feedback, and solve ambiguous, cross-functional problems that span systems and workflows. You'll own value realization strategy aligned to customer financial and strategic priorities, lead retention strategy for complex accounts, and drive expansion through renewals — positioning Unite Us as a strategic partner.
What You'll Do:
Own Account Strategy, Relationships & Retention
- Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion.
- Own relationships across the customer's organization, including most executive stakeholders; independently initiate and deepen executive connections.
- Lead retention strategy for complex accounts, aligning executive stakeholders and driving mitigation of at-risk accounts.
- Own renewals and drive expansion aligned to customer outcomes; position Unite Us as a strategic partner to unlock growth.
Design Solutions & Drive Value Realization
- Design solutions for complex use cases, translating customer needs into actionable product feedback; influence stakeholders to commit to workflows and policies that drive sustained adoption.
- Own value realization strategy aligned to customer strategic and financial priorities.
- Synthesize platform and outcomes data into outcome-driven narratives; deliver QBRs/EBRs and executive readouts that connect investment to results.
Solve Cross-Functional Problems & Champion Voice of Customer
- Solve ambiguous, cross-functional problems impacting customer systems and workflows; drive aligned solutions across teams and stakeholders with minimal escalation.
- Drive alignment across multiple internal teams (Product, Community, Operations, Marketing, Support) to achieve account strategy and deliver on success plans without formal people management.
- Advocate for customer needs internally; drive action based on customer insights across teams along the customer journey.
Lead & Mentor
- Lead team initiatives and contribute to best practices and playbooks.
- Mentor junior team members and support onboarding.
You’re a great fit for this role if:
- 5-7 years of professional work experience suggested
- 5+ years of customer success, account management, or directly related work experience preferred
- Demonstrated experience in managing a book of business and complex, high-value accounts
- Experience creating and sustaining large, complex strategic partnerships
- Demonstrated success with renewals and retention opportunities
Our Mission:
Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.
Environmental Job Requirements and Working Conditions:
- This position is remote, U.S. based. Candidates must live in or around the state of Florida to be considered.
- This position may require 30% travel
- The target base pay range for this role is: $110,000-$140,000. This role is eligible for variable compensation. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
- All team members will be required to pass a background check which includes criminal, employment, and education verification
Benefits provided by Unite Us:
Medical, Dental, and Vision
We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
Wellness
Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
Flexible Time Off
Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.
Paid Parental Leave
Adoptive parents are included.
Employee Resource Groups
Join our ERGs to connect and engage with colleagues, like Military Veterans
Spending Accounts
We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
401(k) + Employer Match
Enjoy matching, immediate vesting and financial wellness resources
Additional Benefits
Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
Disability Coverage
Accident Insurance
Pet Insurance
As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.
Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.
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