Matic
Licensed Insurance Agent (Customer Service) at Matic
$24–$32 / hour
Apply for this positionRole overview
An at-a-glance view of the facts included with this Licensed Insurance Agent (Customer Service) at Matic listing.
- Company
- Matic
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Compensation
- $24–$32 / hour
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Matic is hiring a full-time, remote Licensed Insurance Agent (Customer Service) to support existing customers with policy renewals, retention, and additional insurance sales. Reporting to the Manager of Retention, the agent reviews renewal and new-business needs, processes endorsements, answers coverage questions, offers policy re-shopping when requested, and provides guidance on claims-related matters.
The role combines customer advocacy with sales goals. Agents build relationships through phone, email, and text; manage follow-up tasks and organized notes; follow call-quality processes; explain Matic’s value proposition; and work toward targets for calls, cross-sales, and retention. An active resident-state Personal Lines license is required; a Property and Casualty license is preferred.
Compensation is listed as $24–$32 per hour; the detailed salary range is $24.23–$32.69, with a monthly variable bonus target of $3,500. Matic also lists stock options, unlimited paid time off, company-paid health, dental, and vision coverage with no employee paycheck cost, an HSA with employer contribution, a 401(k), and paid continuing education, licensing, and professional development. The company describes opportunities for internal advancement and a collaborative, fast-paced culture. Its Columbus office is in German Village, though this role is remote.
Applicants must be authorized to work in the United States full-time both now and in the future; sponsorship is not available. Matic may use AI tools to assist with application review and screening. Candidates needing an accommodation during the application or hiring process can contact [email protected].
Role at a glance: Remote, full-time customer service insurance agent role focused on policy renewals, retention, and cross-selling, with a resident-state Personal Lines license required.
Responsibilities mentioned in the listing
- Review renewals, explain coverage, answer policy questions, and re-shop policies when requested.
- Build rapport with customers by phone, email, and text.
- Maintain organized notes and follow-up tasks while using established processes.
- Conduct sales conversations and follow call-quality standards.
- Explain Matic’s value proposition and meet call, cross-sales, and retention targets.
- Process endorsements and provide guidance on claims-related questions.
Qualifications stated in the listing
- Active Personal Lines license in the state of residence; Property and Casualty license preferred.
- Self-motivated, with an interest in learning and professional growth.
- Comfortable working in a sales-oriented role.
- Strong communication skills.
- Authorized to work full-time in the United States now and in the future; sponsorship is not offered.
Full details from the source listing
The Importance of this Role
We are looking for a Licensed Insurance Agent, Retention on our customer service team focusing on existing customers to increase insurance policy sales and retention by offering advocacy for our clients, selling additional insurance products, and providing rewritten policies, when applicable. In this role, reporting to the Manager of Retention, you will be tasked with conducting renewal and new business reviews, processing endorsements, providing guidance to policyholders on claims-related items and selling additional insurance products to our existing Customers. This role requires an active Property and Casualty or Personal Lines License.
Responsibilities
- Conduct renewal reviews, advise on insurance coverages, answer questions, and re-shop when requested
- Ability to quickly build rapport with clients over phone, email, and text
- Setting and completing tasks with organized notes while following consistent processes
- Run sales process effectively with organized notes and tasks for follow-ups
- Provide sales with quality in mind, following call quality processes
- Clearly articulate Matic value proposition to the client
- Achieve sales targets for calls, cross-sales and retention
Requirements
- Must have active Personal Lines License in your resident state (Property and Casualty License Preferred)
- Must be a self-starter with the desire to learn and grow
- Must not be adverse to a sales-driven mentality
- Excellent communication skills
What We Offer
- Base Salary: $24.23 - $32.69
- Monthly variable bonus target: $3,500
- Career advancement - we have a culture that focuses on internal promotion and career growth.
- You have an ownership stake - all Maticians receive Matic stock options.
- Unlimited Paid Time Off.
- Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
- 401(k) Retirement Plan.
- Continuing education, licensing and professional development paid for by Matic.
- A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
- Modern office environment - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).
About Matic:
Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.
Disclaimers
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
If you require a reasonable accommodation at any stage of the application or hiring process, please reach out to us at [email protected].
Please note that artificial intelligence tools may be used to assist our hiring team in the review and screening of candidate applications.