Tremendous
Operations Analyst at Tremendous
$95,000–$105,000 / year
Apply for this positionRole overview
An at-a-glance view of the facts included with this Operations Analyst at Tremendous listing.
- Company
- Tremendous
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Compensation
- $95,000–$105,000 / year
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Tremendous is hiring an Operations Analyst for its three-person operations team. The role focuses on day-to-day compliance operations and involves balancing security and risk with customer experience and operational needs. The position offers autonomy to influence how this work is handled.
You’ll review account activity and payment approval requests, use AI-assisted tools to identify anomalies and potential fraud patterns, and decide whether to approve activity or escalate it. You’ll also learn and apply regulatory requirements as they arise, document findings, and recommend ways to improve efficiency or reduce risk.
The work includes using AI to analyze large datasets, prepare communications, and assess trade-offs, as well as collaborating with product, support, and business teams. The role is fully remote and can be done from anywhere in the Americas. Base salary is $95,000–$105,000 per year, with equity, 100% covered U.S. health benefits, unlimited PTO, and 12–16 weeks of paid parental leave.
Role at a glance: Operations Analyst handling account reviews, fraud-pattern detection, payment decisions, and compliance process improvements; remote in the Americas, with a $95,000–$105,000 base salary.
Responsibilities mentioned in the listing
- Review account activity and payment approval requests, using AI-assisted analysis and judgment to approve or escalate cases.
- Identify suspicious activity and fraud patterns, and apply regulatory requirements as they arise.
- Recommend improvements to increase operational efficiency or reduce risk; document findings and share them with the team.
- Use AI tools to analyze datasets, draft communications, and evaluate compliance and customer-experience trade-offs.
- Coordinate with product, support, and business teams on decisions that reduce risk and support scalable growth.
Qualifications stated in the listing
- Strong analytical and problem-solving abilities, with exceptional attention to detail and skill in identifying patterns in complex situations.
- Familiarity with AI tools and willingness to use and learn LLMs, data analysis tools, or automation platforms; deep AI expertise is not required.
- Clear communication and collaborative skills, including the ability to explain complex topics simply and seek context when needed.
- Ability to multitask, prioritize, and stay organized amid competing demands.
- Ownership, curiosity, a commitment to continuous improvement, and consideration of user impact.
- At least two years of experience in an operational, compliance, or related role. Startup or fintech experience is a plus.
Full details from the source listing
Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.
Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. Check out our ratings on G2.
Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s.
What you'll do
We're looking for an Operations Analyst to join our small-but-mighty operations team. As the third person on the team, you'll shape how we handle day-to-day compliance operations and have real autonomy to drive impact. This role sits at the intersection of security, user experience, and sound judgment, requiring someone who doesn't just follow rules but thoughtfully balances risk, customer needs, and operational excellence.
Review account activity and make informed decisions using AI-assisted analysis. You'll investigate payment approval requests, flag anomalies through pattern recognition tools, and make sound judgment calls on approval or escalation, combining human judgment with AI insights.
Identify suspicious activity and fraud patterns. Learn about regulatory requirements as they come up and help implement them in your day-to-day work. Use AI tools to rapidly surface anomalies and patterns, freeing you to focus on the judgment calls that matter most.
Suggest process improvements that could make things more efficient or reduce risk. Document what you learn and share it with the team.
Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale. Work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth.
What you'll bring
Strong analytical and problem-solving skills with exceptional attention to detail. You can take a messy situation, break it down, and see the pattern.
Familiarity with AI tools and a willingness to experiment with them for productivity. You don't need deep AI expertise, but you're comfortable learning to use LLMs, data analysis tools, or automation platforms to augment your work.
Clear communication and genuine collaboration. You work well across teams, explain complex topics simply, and aren't afraid to ask for context.
Comfort with multitasking, prioritization, and staying organized amid competing demands.
An ownership mindset and genuine curiosity. You take responsibility for outcomes, seek continuous improvement, and think about how decisions affect users.
At least 2 years in an operational, compliance, or related role. Startup or fintech experience is a plus; what matters more is your adaptability and hunger to grow.
What's cool about the role
Competitive pay and equity. Base salary for this role: $95k to $105k.
Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
Fully remote. Work from anywhere in the Americas.
Great culture. Read more about how we work in our public handbook.
