Proof
Operations Service Specialist at Proof
$41,600–$45,760 / hour
Apply for this positionRole overview
An at-a-glance view of the facts included with this Operations Service Specialist at Proof listing.
- Company
- Proof
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Compensation
- $41,600–$45,760 / hour
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Proof is hiring a full-time Operations Service Specialist for its Operations team. The role supports independent server partners and clients using Proof’s legal services platform, which provides service of process and e-filing to law firms and individuals representing themselves.
The specialist responds to questions and feedback through chat, helps ensure platform jobs are completed within required timelines and service-level agreements, and works to make each interaction clear and professional. The role also involves identifying and escalating platform issues, reviewing processes for inefficiencies, and collaborating with teammates and a Team Lead on improvements.
This is a remote, hourly position for candidates in the United States; the Mountain or Pacific time zones are preferred. The stated schedule is 9 a.m.–5 p.m. local time, with eight hours of work each day excluding lunch. The anticipated pay range is $41,600–$45,760 per year, paid hourly, with overtime eligibility. The role is eligible for the company bonus plan. Benefits include medical, dental, vision, and disability insurance, a 401(k), flexible paid time off and holidays, and provided equipment.
Role at a glance: Remote Operations Service Specialist supporting clients and independent service partners through Proof’s legal services platform.
Responsibilities mentioned in the listing
- Answer client and independent server partner questions, concerns, and feedback through chat.
- Help complete platform jobs on schedule and in line with service-level agreements.
- Communicate clearly and professionally with clients and service partners.
- Support related roles through cross-training as needed.
- Represent customer needs and provide a strong experience during each interaction.
- Review processes, identify inefficiencies, and work with the Team Lead and colleagues on improvements.
- Identify, resolve, and escalate platform issues and opportunities.
Qualifications stated in the listing
- At least one year of professional experience in service of process or a related field such as consulting, operations, or strategy.
- Ability to document work and communicate with cross-functional audiences.
- Strong collaboration and partner-management skills, including building trust-based relationships with independent contractor server partners.
- Strong time-management, organizational, communication, and administrative skills.
- Ability to prioritize and complete multiple projects by stated deadlines.
- Experience handling a high volume of work.
- Legal or real estate experience preferred.
- Availability for eight hours of work per day, excluding lunch, on a 9 a.m.–5 p.m. local-time schedule.
Full details from the source listing
Location: Remote - Western United States - Mountain or Pacific time zone preferred
About Us
We're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties.
We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry.
About the Role
As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients.
Key Responsibilities
- Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
- Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
- Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements
Core Objectives
- Lead with empathy to drive a high standard of service quality
- Ensure successful completion of platform tasks, delighting both clients and providers
- Implement tailored quality policies and adapt swiftly in a fast-paced environment
- Collaborate internally to enhance user experience and contribute to market growth
What you will do
- Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
- Work in a support role, cross training for similar positions as needed
- Be the voice of the customer
- Consistently create an exceptional experience with each contact
- Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
- Cultivate success through managing efficient operations and user experience
- Identify, solve, and escalate platform issues and opportunities
Qualifications
- 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
- Accustomed to documenting your work as you go and communicating with a cross-functional audience
- Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners
- Strong time management, organization, communication, and administrative skills
- Ability to prioritize and execute on multiple projects within stated deadlines
- Experience with high volume work load
- Experience in legal and/or real estate background preferred
- A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm local time)
Compensation
- Anticipated compensation range of $$41,600 - $45,760 paid on an hourly basis, eligible for overtime earnings.
- Eligible to participate in company bonus plan
Benefits
- Full-time, remote, hourly position
- Medical, dental, vision, disability insurance, and 401K available
- Flexible time off (paid planned and sick time, and paid holidays)
- Equipment provided
E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.