Luna Physical Therapy
Patient Onboarding Associate- Call Center at Luna Physical Therapy
$16–$16 / hour
Apply for this positionRole overview
An at-a-glance view of the facts included with this Patient Onboarding Associate- Call Center at Luna Physical Therapy listing.
- Company
- Luna Physical Therapy
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Part-time
- Compensation
- $16–$16 / hour
Applications for this listing are submitted through CareersForge. Use the form on this page, then sign in to your Candidate Portal to follow application updates and any interview invitation.
Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Luna Physical Therapy is hiring a part-time Patient Onboarding Associate for its call center. In this remote role, you will be an initial contact for new and current patients, helping them register and arrange care with Luna’s physical therapist network. The position pays $16 per hour and involves customer support in a fast-paced, metrics-driven environment.
The work includes handling calls and emails, coordinating appointments and provider communications, and recording patient, insurance, and medical information. You will use multiple software systems and spend extended periods working at a computer. A quiet, distraction-free home workspace and reliable high-speed internet are required, along with a backup internet option.
Luna offers two fixed part-time schedules. Shift 1 runs Monday through Friday, 12 p.m.–4 p.m. Pacific / 2 p.m.–6 p.m. Central / 3 p.m.–7 p.m. Eastern, with no weekend hours. Shift 2 runs Tuesday through Saturday: weekdays, 10 a.m.–2 p.m. Pacific / noon–4 p.m. Central / 1 p.m.–5 p.m. Eastern; Saturday hours are the same as the weekday hours.
Although the role is remote, hiring is limited to eligible locations because of employment and tax requirements. The listed eligible areas are AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (excluding Houston), TN, and WI. To qualify for fully remote work, candidates must live more than 50 miles from Luna’s Nashville office; eligibility is confirmed early in the hiring process. Benefits listed include medical, dental, and vision coverage beginning on the first of the month after starting, a 401(k), an employee referral program, and growth opportunities.
Role at a glance: Luna Physical Therapy is hiring a remote, part-time Patient Onboarding Associate at $16 per hour to support patient registration, scheduling, and customer service.
Responsibilities mentioned in the listing
- Provide courteous, empathetic support in a busy, performance-measured call center.
- Handle inbound and outbound calls and email, and manage patient registration, appointments, rescheduling, and communications with providers.
- Collect and accurately document patient demographics, medical history, insurance details, and appointment information.
- Use several systems at once for data entry, screen sharing, and patient guidance.
- Adjust to changes in processes, technology, and business priorities.
- Work independently from a remote home workspace while meeting productivity, quality, accountability, and schedule-adherence expectations.
Qualifications stated in the listing
- At least one year of office administration experience is required.
- Strong customer service and interpersonal communication skills.
- One year of call center, contact center, or other high-volume phone experience is preferred.
- Proficiency with Google Suite and close attention to detail.
- Ability to multitask in a fast-paced setting.
- High school diploma or equivalent.
- Must be able to work in the United States without restriction.
- Reliable high-speed internet and a backup internet option are required; candidates must maintain a distraction-free home workspace.
Full details from the source listing
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Join our amazing team and start your career with Luna as an Onboarding Associate!
Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.
As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.
Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV
AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI
Physical therapy, delivered.www.getluna.com
Key Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.
Requirements:
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- Please Note:
- While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.
What we can offer you:
- Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
- Hybrid/remote work
- Employee referral program
- Medical, dental and vision benefits on the 1st of the month following start
- 401k
Available Shift Options
Shift Hours
Shift 1 ( Part Time)
Days of the Week: Monday, Tuesday, Wednesday, Thursday, Friday (M, T, W, T, F)
PST: 12:00 PM – 4:00 PM
CST: 2:00 PM – 6:00 PM
EST: 3:00 PM – 7:00 PM
Weekend Hours: N/A (No weekend shifts)
Days of the Week: Tuesday, Wednesday, Thursday, Friday, Saturday (T, W, T, F, S)
Weekday Hours:
PST: 10:00 AM – 2:00 PM
CST: 12:00 PM – 4:00 PM
EST: 1:00 PM – 5:00 PM
Weekend Hours (Saturday):
PST: 10:00 AM – 2:00 PM
CST: 12:00 PM – 4:00 PM
EST: 1:00 PM – 5:00 PM
Shift 2 (Part Time)
Compensation
Additional Information
This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.
----------------------------------------------------------------------------------------
Luna Values
- Care Exceptionally. Patients and therapists first. Safety and trust. Serve the whole journey.
- Own the Outcome. Disciplined prioritization. Raise problems early. Details matter.
- One Luna. Debate, align, execute. Relentless humility. Communicate intentionally.
- Think Beyond. 1% better everyday. Assume we're missing something. Stay curious.
#3 Best Employer in Healthcare (Forbes, 2025)
#1 Best Company in MSK Care (Forbes, 2025)
#13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
Gold Indigo Design Award for mobile app design excellence 2020