Luna Physical Therapy
Patient Onboarding Associate- Call Center (part time hours) at Luna Physical Therapy
$16–$16 / hour
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An at-a-glance view of the facts included with this Patient Onboarding Associate- Call Center (part time hours) at Luna Physical Therapy listing.
- Company
- Luna Physical Therapy
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Part-time
- Compensation
- $16–$16 / hour
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Luna Physical Therapy is hiring a part-time Patient Onboarding Associate for its remote call center. The role serves as an initial contact for new and existing patients, handling calls and emails, supporting patient registration, and scheduling appointments with Luna’s physical therapy provider network. The position operates in a fast-paced, metrics-driven environment and involves frequent use of multiple software systems and screen-based tasks.
Hiring is limited to select U.S. locations: Arkansas, Kentucky, Mississippi, South Carolina, West Virginia, Norfolk or Virginia Beach in Virginia, Alabama, Florida, Georgia, Idaho, Michigan, Missouri, Indiana, New Jersey, Ohio, Tennessee, Wisconsin, and Texas excluding Houston. Remote candidates must live more than 50 miles from Luna’s Nashville office. Location eligibility is confirmed early in the hiring process.
The role pays $16 per hour and offers a fixed weekly part-time schedule. Shift 1 runs Monday through Friday: 12 p.m.–4 p.m. Pacific, 2 p.m.–6 p.m. Central, or 3 p.m.–7 p.m. Eastern; there are no weekend hours. Shift 2 runs Tuesday through Saturday, with the same hours on weekdays and Saturday: 10 a.m.–2 p.m. Pacific, 12 p.m.–4 p.m. Central, or 1 p.m.–5 p.m. Eastern.
The remote role requires a distraction-free home workspace, reliable high-speed internet, and a backup internet option. Work includes extended computer use, navigating applications, data entry, and virtual meetings; essential duties must be performed with or without reasonable accommodation. Luna also describes a collaborative work environment and opportunities for growth.
Role at a glance: Luna Physical Therapy is hiring a part-time remote Patient Onboarding Associate at $16 per hour, with two fixed shift options and eligibility limited to specified U.S. locations.
Responsibilities mentioned in the listing
- Provide courteous, empathetic support in a high-volume, metrics-driven call center.
- Handle patient registration, appointment scheduling and rescheduling, and communications with healthcare providers.
- Collect and accurately record patient demographic, medical history, insurance, and appointment details.
- Respond to inbound and outbound calls and emails with solution-focused assistance.
- Use multiple systems at once for data entry, screen sharing, and patient guidance.
- Adjust to changes in processes, technology, and business priorities.
- Work independently from home while meeting productivity, accountability, schedule-adherence, quality, and performance standards.
Qualifications stated in the listing
- At least one year of office administration experience.
- Strong customer service and interpersonal communication skills.
- One year of call center, contact center, or other high-call-volume experience is preferred.
- Proficiency with Google Suite.
- Strong attention to detail and ability to multitask in a fast-paced setting.
- High school diploma or equivalent.
- Ability to work in the United States without restriction.
- Reliable high-speed internet and a backup connection are required.
Full details from the source listing
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate!
Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.
As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.
Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV
AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI
Physical therapy, delivered.www.getluna.com
Key Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.
Requirements:
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- Please Note:
- While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.
What we can offer you:
- Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
Additional Information
This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.
Shifts Available
Please note your TimeZone.
Shift 1 ( Part Time)
Days of the Week: Monday, Tuesday, Wednesday, Thursday, Friday (M, T, W, T, F)
PST: 12:00 PM – 4:00 PM
CST: 2:00 PM – 6:00 PM
EST: 3:00 PM – 7:00 PM
Weekend Hours: N/A (No weekend shifts)
Days of the Week: Tuesday, Wednesday, Thursday, Friday, Saturday (T, W, T, F, S)
Weekday Hours:
PST: 10:00 AM – 2:00 PM
CST: 12:00 PM – 4:00 PM
EST: 1:00 PM – 5:00 PM
Weekend Hours (Saturday):
PST: 10:00 AM – 2:00 PM
CST: 12:00 PM – 4:00 PM
EST: 1:00 PM – 5:00 PM
Shift 2 (Part Time)
Compensation
Additional Information
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Luna Values
- Care Exceptionally. Patients and therapists first. Safety and trust. Serve the whole journey.
- Own the Outcome. Disciplined prioritization. Raise problems early. Details matter.
- One Luna. Debate, align, execute. Relentless humility. Communicate intentionally.
- Think Beyond. 1% better everyday. Assume we're missing something. Stay curious.
#3 Best Employer in Healthcare (Forbes, 2025)
#1 Best Company in MSK Care (Forbes, 2025)
#13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
Gold Indigo Design Award for mobile app design excellence 2020