FastSpring
Payment Operations Specialist at FastSpring
$63,000–$63,000 / year
Apply for this positionRole overview
An at-a-glance view of the facts included with this Payment Operations Specialist at FastSpring listing.
- Company
- FastSpring
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Compensation
- $63,000–$63,000 / year
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
FastSpring is hiring a full-time Payment Operations Specialist, Technical Operations, for a remote position in the United States. The role reports to the Director of Trust and Safety and supports the payment ecosystem used by more than 2,500 sellers. FastSpring provides online payment services for companies selling AI, SaaS, gaming, software, and other digital products; it was founded in 2005 and is privately owned, with headquarters in Santa Barbara and offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore.
This entry-to-early-career position focuses on chargeback handling, payment performance metrics, and investigating routine issues across processors and regions. The specialist works with senior colleagues, sellers, and internal teams to respond to disputes, monitor payment activity, and help improve risk management and the seller experience. The role offers scope to develop knowledge of payments, risk, and fraud.
The stated annual base pay range is $63,000–$63,000. The position may be eligible for the corporate bonus plan, and FastSpring says it provides a variety of employee benefits. FastSpring may use AI or automated tools for administrative and operational recruitment tasks, but says they are not the sole basis for hiring decisions; qualified human reviewers make employment decisions.
Role at a glance: Remote, full-time U.S. payment operations role focused on chargebacks, payment monitoring, and routine issue resolution, with a stated annual base pay range of $63,000–$63,000.
Responsibilities mentioned in the listing
- Help manage chargebacks from intake through representment submission.
- Track chargeback volume, win rates, and related KPIs using existing reports and tools.
- Work with sellers and internal teams to gather documentation for dispute responses.
- Check processor dashboards and alerts for potential payment problems or service interruptions.
- Respond to Tier I–II payment questions from sellers and internal teams.
- Investigate routine matters involving settlements, refunds, disputes, and processor activity.
- Help create and maintain standard operating procedures for chargebacks and payment operations.
Qualifications stated in the listing
- At least one year of experience in payment operations, chargebacks, customer support operations, finance operations, or a related field.
- Basic knowledge of card payments and the chargeback and dispute lifecycle.
- Careful attention to detail and ability to follow documented procedures.
- Strong organizational and communication skills.
- Comfort working with data, dashboards, spreadsheets, and multiple platforms in a fast-paced, globally distributed environment.
- Interest in developing knowledge of risk, fraud, and payment optimization.
- Experience with chargeback processing, payment processor dashboards, dispute tools, or merchant-of-record environments is a plus.
Full details from the source listing
About FastSpring:
FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster.
Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore.
Payment Operations Specialist, Technical Operations
Department: Payment Operations | Location: Remote — United States | Reports To: Director of Trust and Safety
Position Overview:
The Payment Operations Specialist supports the day-to-day health of FastSpring's payment ecosystem for our network of 2,500+ sellers, with a focus on chargeback management, KPI tracking, and issue resolution across multiple processors and regions. Working closely with senior team members, this role helps manage chargebacks, monitor payment performance, and investigate anomalies while supporting cross-functional efforts to reduce risk and improve the seller experience. It is an entry-to-early career role with room to grow into payments, risk, and fraud.Responsibilities & Goals:
- Assist with the end-to-end chargeback process, including preparing and submitting representments.
- Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools.
- Coordinate with sellers and internal teams to collect supporting documentation for dispute responses.
- Monitor payment processor dashboards and alerts to identify potential issues or disruptions.
- Support Tier I–II payment-related inquiries from sellers and internal teams.
- Investigate routine issues involving settlements, refunds, disputes, or processor behavior.
- Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations.
Experience & Qualifications:
- 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
- Basic understanding of card payments and the chargeback/dispute lifecycle.
- Exposure to chargeback processing, payment processors, or merchant-of-record environments is a plus.
- Strong attention to detail and ability to follow documented processes.
- Strong organizational and communication skills.
- Interest in learning more about risk, fraud, and payment optimization.
- We welcome candidates from a range of backgrounds and experiences who bring fresh perspective to payment operations challenges.
Technology & Systems:
- Comfortable working with data, dashboards, and spreadsheets.
- Familiarity with payment processor dashboards or dispute management tools is a plus.
- Comfortable working across multiple platforms and systems in a fast-paced, globally distributed environment.
Consistent with FastSpring's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees.
Estimated Base Pay Range
$63,000—$63,000 USD
About the Company:
FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.
AI Transparency Statement:
FastSpring may utilize artificial intelligence (AI) or automated tools during portions of the recruitment process to assist with operational and administrative activities, including candidate communications, scheduling, application organization, and interview documentation. These tools are designed to support efficiency and consistency within the hiring process. AI systems are not used as the sole determinant of hiring outcomes, and all employment decisions are made by qualified human reviewers. We are committed to responsible and fair hiring practices and continue to evaluate our use of technology accordingly.
