Ada
Presales Consultant at Ada
Role overview
An at-a-glance view of the facts included with this Presales Consultant at Ada listing.
- Company
- Ada
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Ada is a Canadian AI customer service company founded in 2016. Its platform helps enterprises automate customer conversations; Ada reports that 83% of conversations are resolved through automation and that its technology has powered more than 5.5 billion interactions for brands including Square, YETI, IPSY, and Monday.com. The company says it has received more than $250 million in funding.
As a remote, full-time Presales Consultant based in the United States, you’ll join Ada’s North American Solutions Consulting team and serve as the technical partner to Account Managers and Account Executives on important sales opportunities. You’ll work with customer service leaders to understand operational challenges, shape automation-first solutions, and demonstrate Ada AI agents for chat, email, and voice.
The position combines hands-on demo development with technical discovery, deal evaluations, and solution scoping. You’ll also relay recurring customer and product needs to Product and Engineering, and coordinate technical handoffs to Professional Services so closed deals are prepared for launch.
Ada lists unlimited vacation; extended health, dental, vision, travel, and life insurance; a wellness account; and an employee and family assistance plan. Other listed offerings include flexible scheduling, remote work with access to a local hub, learning and development and home-office budgets, and access to AI tools and LLMs. These benefits and perks apply only to full-time, permanent employees. Ada may use AI-enabled tools for parts of recruitment, such as interview note-taking; hiring decisions are made by its team. Due to application volume, Ada says it contacts candidates whose qualifications closely match the role.
Role at a glance: Remote, full-time Presales Consultant supporting Ada’s North American sales team with AI solution discovery, demos, evaluations, and technical scoping.
Responsibilities mentioned in the listing
- Take technical ownership of a portfolio of North American Account Managers and Account Executives, from initial discovery through technical scoping, within the first quarter.
- Build prospect-branded Ada demos for chat, email, and voice, and create reusable demo materials for the team.
- Lead technical evaluations and proofs of concept to help prospective customers assess Ada.
- Prepare clear technical scoping handoffs to Professional Services for closed deals.
- Provide technical responses to RFPs and security questionnaires for assigned opportunities.
- Contribute to technical win rate, influenced pipeline, and closed ARR across the portfolio.
- Share recurring product gaps and customer feedback with Product and Engineering.
Qualifications stated in the listing
- 3–5 years of experience in presales, solutions consulting, or presales engineering.
- Demonstrated success winning deals by explaining value and differentiation.
- Strong knowledge of AI technologies, including LLMs and generative models, and how they apply to business.
- Technical proficiency with APIs, SaaS platforms such as Salesforce, Shopify, Zendesk, or HubSpot, and integration methods.
- Excellent communication, storytelling, and relationship-building abilities.
Full details from the source listing
About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
About the Role
We're seeking a Presales Consultant to join our North American Solutions Consulting team and be the technical voice in some of Ada's most important deals. You'll partner with our Account Managers and Account Executives to run discovery with customer service leaders, uncover what's really holding their operations back, and show them, with working demos built in Ada, what an AI agent can do for their customers across chat, email and voice.
This is a hands-on role. You'll design automation-first solutions for complex deals, help clients see where generative AI fits their business, and bring what you hear in the field back to our Product and Engineering teams so it shapes what we build next.
Outcomes
- Take full technical ownership of a North American book of Account Managers and Account Executives within your first quarter, from first discovery call through technical scoping
- Win deals with custom, prospect-branded demos of Ada across chat, email and voice, and build reusable demo assets the whole team can use
- Lead technical evaluations and proofs of concept that turn interested buyers into confident ones
- Set every closed deal up for a fast launch with a clear technical scoping handoff to our Professional Services team
- Own the technical answers to RFPs and security questionnaires on your deals
- Grow technical win rate, influenced pipeline and closed ARR across your book, and turn recurring product gaps from the field into input for Product and Engineering
About You
- 3-5 years in presales, solutions consulting, or presales engineering
- Proven track record of winning deals by communicating value and differentiation
- Strong understanding of AI technologies, including LLMs and generative models, and their business applications
- Technical proficiency with APIs, SaaS platforms (e.g. Salesforce, Shopify, Zendesk, HubSpot), and integration methodologies
- Exceptional communication, storytelling, and relationship-building skills
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Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
