Acquia, Inc.
Regional Account Manager at Acquia, Inc.
$100,000–$110,000 / year
Apply for this positionRole overview
An at-a-glance view of the facts included with this Regional Account Manager at Acquia, Inc. listing.
- Company
- Acquia, Inc.
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Compensation
- $100,000–$110,000 / year
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Acquia is hiring a Regional Account Manager to manage customer relationships and account outcomes for its digital experience platform and related services. The role focuses on retaining customers, supporting product and service onboarding, and finding opportunities to expand existing accounts.
You will shape account direction and strategy, lead Quarterly Business Reviews, and build expansion pipeline through targeted outreach, account planning, and channel-partner co-selling. The position also includes coordinating renewals with business users and procurement, addressing customer escalations with internal teams, and keeping the sales database current.
The role is remote in the United States and full-time. Compensation is structured as on-target earnings (OTE) of $100,000–$110,000 per year, with variable compensation eligibility. Final compensation depends on factors including residence, relevant skills, experience, and job-related knowledge. Acquia describes benefits that include healthcare coverage, wellness programs, flexible time off, parental leave, and recognition programs.
Role at a glance: Acquia seeks a U.S.-remote Regional Account Manager to lead customer retention, renewals, and account expansion, with OTE of $100,000–$110,000 per year.
Responsibilities mentioned in the listing
- Retain customers and identify opportunities to expand accounts.
- Guide customers through onboarding for products and services.
- Build strategic customer relationships and take ownership of customer success with Acquia platform services.
- Set and maintain account direction and strategy.
- Lead Quarterly Business Reviews to surface customer risks and opportunities.
- Develop expansion pipeline through targeted outreach, strategic account planning, and channel-partner co-selling.
- Meet or exceed quarterly renewal and net renewal goals.
Qualifications stated in the listing
- At least two years of account management experience.
- Demonstrated success retaining and growing complex customer relationships, closing renewals, and identifying upsell or cross-sell opportunities.
- Experience owning and exceeding a quota.
- Experience managing a high volume of accounts.
- Ability to manage multiple systems at once.
- Strong forecasting and analytical skills.
- Effective communication skills, including the ability to explain a compelling value proposition.
- Attention to detail and a strong sense of accountability.
Full details from the source listing
About Acquia
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!
Career Exploration at Acquia
Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia
You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.
The specific responsibilities of the position include:
- Drive customer retention and identify expansion opportunities
- Guide customers through onboarding of products and services
- Build strategic level customer relationships and own customers’ success with Acquia platform services
- Maintain control of account direction and strategy
- Host Quarterly Business Reviews to identify risk and opportunities with customers
- Build expansion pipeline by pairing targeted outbound outreach and strategic account planning with collaborative channel partner co-selling
- Exceed quarterly renewal and net renewal goals
- Partner with internal resources to resolve customer escalations or operational issues
- Coordinate with business users and procurement to ensure timely renewals
- Update and maintain Sales database weekly
Required Qualifications, Skills & Experience
- Proven track record of retaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
- Has owned & exceeded a quota
- Experience with running a high volume of accounts
- 2 years working in an account management role
- Ability to manage multiple systems at once
- Strong forecasting and analytical skills
- Energetic, smart, dynamic, and strategic
- Ability to work effectively within a dynamic, fast paced and ever changing environment
- Good communicator with the ability to articulate a strong value proposition
- Meticulous attention to detail and high level of accountability are imperative
- Self-starter who can set and manage priorities
- Strong teamwork, communication & cross-group collaboration skills
- Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
- Bachelor degree is required
We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.
Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
The salary structure results in On-Target Earnings (OTE) ranging from $100,000 to $110,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.
Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.