Vultr
Technical Account Manager at Vultr
$80,000–$100,000 / year
Apply for this positionRole overview
An at-a-glance view of the facts included with this Technical Account Manager at Vultr listing.
- Company
- Vultr
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Compensation
- $80,000–$100,000 / year
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Vultr is hiring a full-time, remote Technical Account Manager for the United States, focused on CPU-based IaaS. The role owns post-sales technical relationships across a customer portfolio, guiding onboarding and architecture, monitoring technical health, resolving complex issues with internal teams, and helping customers achieve lasting value from Vultr’s compute, networking, and storage platforms. Compensation is $80,000–$100,000 per year; final pay depends on experience, skills and background, location, and applicable laws.
The TAM advises customers on workload design, performance, reliability, scaling, and spending, and works with Support, SRE, Networking, Engineering, Product Management, and Sales as needed. The position also includes regular technical reviews and QBRs, issue escalation and incident follow-up, adoption and expansion support, and sharing customer feedback with Product teams, including through customer beta programs.
Vultr lists company-paid employee medical, dental, and vision premiums; a 401(k) match of 100% up to 4% with immediate vesting; and $2,500 per year for professional development. Other listed offerings include 11 holidays, accruing paid time off with rollover, increased PTO at three- and ten-year anniversaries, a paid one-month sabbatical every five years, an annual anniversary bonus, a remote-office stipend of $500 in the first year and $400 in each following year, internet reimbursement up to $75 monthly, gym reimbursement up to $50 monthly, and a company-paid Wellable subscription.
Vultr describes itself as an equal opportunity employer and says it considers qualified applicants with arrest or conviction records as permitted by law. It states that background checks occur only after an offer has been extended and accepted. Its privacy notice says applicant information is handled for legitimate business purposes with security measures, and that applicants may have rights to access or delete data, withdraw consent, or opt out of nonessential communications where permitted by law.
Role at a glance: Vultr seeks a U.S.-based remote Technical Account Manager to guide CPU cloud customers through onboarding, technical account management, issue resolution, and adoption.
Responsibilities mentioned in the listing
- Lead onboarding for CPU customers, including environment setup, architecture validation, network configuration, and workload migration planning.
- Advise on compute, storage, snapshots, networking, security, high availability and disaster recovery, and scaling; review architectures and recommend performance and reliability improvements.
- Own the post-sales technical relationship for assigned accounts, hold regular technical reviews and QBRs, and understand customers’ applications, databases, microservices, and other workloads.
- Coordinate escalations with Support, SRE, Networking, Engineering, and Product Management; raise systemic issues, advocate for customers, and document incidents, root causes, corrective actions, and prevention plans.
- Identify opportunities to adopt additional compute types, storage, networking features, managed databases, and orchestration services; support expansion cycles with Sales and recommend usage optimizations.
- Provide structured customer feedback to Product teams and participate in customer beta programs.
Qualifications stated in the listing
- 3–5+ years of experience in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
- Strong knowledge of Linux systems, virtualization, cloud networking including VPC, BGP, and network design, as well as DNS, firewalls, load balancers, and compute orchestration.
- Experience with containerization, CI/CD pipelines, and observability tools; significant hands-on Kubernetes experience.
- Ability to turn customer needs into actionable recommendations, with strong communication, relationship-building, and executive presentation skills.
- Experience with IaaS pricing, billing, and usage optimization is a plus.
Full details from the source listing
Who We Are
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.
Vultr Cares
100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription
Join Vultr
The CPU-focused Technical Account Manager (TAM) owns the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms. This role is responsible for driving successful onboarding, managing ongoing technical health, and ensuring customers realize long-term value and growth using the company’s CPU-based IaaS offerings.
You’ll combine strong technical acumen with customer-centric strategy, helping customers architect workloads, optimize performance and spend, navigate roadmaps, and resolve complex issues in partnership with Support, Product, and Engineering.
Key Responsibilities
Customer Onboarding & Architecture Guidance
Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning.
Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.
Review customer architectures and provide optimization recommendations to improve performance, and increase reliability.
Technical Relationship Ownership
Serve as the primary post-sales technical point of contact for assigned accounts.
Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs.
Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.).
Issue Management & Escalations
Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
Identify systemic issues and advocate for customers in cross-functional conversations.
Document incident reviews and communicate root cause, corrective actions, and preventative plans.
Account Growth & Adoption
Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services.
Partner with Sales to support expansion cycles with technical insights and validation.
Monitor utilization patterns and proactively recommend optimizations.
Customer Advocacy & Product Feedback
Provide structured feedback to Product teams on compute, storage, and networking capabilities.
Participate in beta programs with customers.
Qualifications
3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration.
Experience with containerization, CI/CD pipelines, and observability tooling.
Significant hands on Kubernetes experience.
Ability to translate customer needs into actionable recommendations.
Excellent communication, relationship-building, and executive presentation skills.
Experience with IaaS pricing, billing, and usage optimization is a plus.
Compensation
$80,000 - $100,000
Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.
Inclusion & Privacy
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.
We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.
Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.