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Smartling

Web Integrations Support Engineer at Smartling

Remote, United States Remote Full-time

$90,000–$110,000 / year

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Role overview

An at-a-glance view of the facts included with this Web Integrations Support Engineer at Smartling listing.

Company
Smartling
Location
Remote, United States
Work arrangement
Remote
Employment type
Full-time
Compensation
$90,000–$110,000 / year

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Role overview

This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.

Smartling is hiring a full-time Web Integrations Support Engineer for its Professional Services team. The team helps customers implement Smartling solutions that can scale and remain maintainable. In this role, you will maintain customer integrations built on Smartling’s GDN web-proxy solution as customers’ websites evolve. The position is remote in the United States; Smartling is currently considering candidates in the Pacific and Mountain time zones.

You will manage customer issues from initial investigation through resolution, advise customer engineering teams on integration practices, and work with Engineering when product changes are needed. The work also includes building diagnostic scripts and tools and making carefully tested changes to live production configurations.

The stated U.S. national pay range is $90,000–$110,000 per year. Smartling says final offers depend on factors including location, experience, and expertise. Listed benefits include a 401(k) with company match, health insurance with a free medical plan for employees and their families, flexible paid time off, 11 holidays, parental leave, and Apple equipment. Smartling uses E-Verify for work authorization verification. Work-from-home setup requirements include a strong internet connection, a quiet space, and a professional, distraction- and clutter-free background.

Role at a glance: Remote, full-time role maintaining Smartling GDN customer integrations and resolving web technology issues, with a stated U.S. pay range of $90,000–$110,000 per year.

Responsibilities mentioned in the listing

  • Manage customer support tickets through resolution, documenting causes and recommended next steps.
  • Lead troubleshooting sessions and workshops with customer engineering teams and advise on integration practices.
  • Provide Engineering with clear reproduction steps when an issue requires a product fix, and collaborate on escalation.
  • Create scripts and tools to make diagnosis and configuration more efficient and safe.
  • Work with technical and business stakeholders to clarify needs and recommend maintainable solutions.
  • Make production configuration changes carefully, including safe testing, rollback planning, and customer communication about changes.
  • Respond with urgency and precision to customer impact while adapting to ambiguity and changing scope.

Qualifications stated in the listing

  • Bachelor’s degree in computer science, engineering, or a related area, or equivalent practical experience.
  • At least 2 years in a customer-facing technical position, such as support engineering, solutions, or technical consulting, focused on troubleshooting, solution design, or implementation.
  • At least 2 years of practical experience with HTTP, HTML, CSS (including robust selectors), JavaScript, and REST APIs.
  • Proficiency with browser developer tools and network debugging, and understanding of how browsers build and render pages.
  • Working knowledge of proxies, CDNs, web servers, DNS/TLS, caching, and web security topics including CSP, CORS, cookies, and WAFs.
  • Comfort using regular expressions and writing scripts in JavaScript, Python, or Bash.
  • Experience investigating issues using logs and request traces, with tools such as Quickwit, Grafana, Kibana, Splunk, or similar.
  • Systematic, hypothesis-led problem-solving skills.
Full details from the source listing

Overview

Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.

The Web Integrations Support Engineer is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable. You will be responsible for ongoing maintenance of customer integrations based on Smartling’s GDN (web proxy) solution to ensure that the integration continues to meet customer needs as their sites change over time.

We are looking for a professional with a track record of successfully supporting enterprise-grade technical solutions, who can communicate complex concepts and ideas effectively, and who takes a systematic troubleshooting approach when dealing with live customer issues. We are currently considering candidates based in the Pacific and Mountain time zones.

You Will

  • Own customer tickets end to end, with clear written root-cause explanations and next steps
  • Run troubleshooting sessions and workshops with customer engineering teams, advising them on integration best practices
  • Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix
  • Build scripts and tooling, to make diagnosis and configuration faster and safer
  • Work with technical and business stakeholders to understand requirements and recommend sustainable solutions
  • Make changes to live production configuration with care: testing safely, planning for rollback, and telling customers what changed and why
  • Act with precision and urgency when customers are affected, and manage changing scope and ambiguity without losing momentum
  • Keep learning about new web technologies and contribute to process and tooling improvements

You Have

  • A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
  • 2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical Consultant, or similar, focused on technical troubleshooting, solution design or implementation
  • 2+ years of hands-on experience with HTTP, HTML, CSS (including writing robust selectors), JavaScript and REST APIs
  • Strong skills with browser DevTools and network debugging, and an understanding of how pages are built and rendered in the browser
  • Working knowledge of proxies, CDNs, web servers, DNS/TLS and caching, plus web security basics (CSP, CORS, cookies, WAFs)
  • Comfort with regular expressions, plus the ability to write scripts (JavaScript, Python or Bash)
  • Experience diagnosing issues from logs and request traces (Quickwit, Grafana, Kibana, Splunk or similar)
  • A methodical, hypothesis-driven approach to complex problems
  • Excellent written and spoken communication, with the ability to advise and persuade both technical and non-technical audiences
  • The ability to drive outcomes despite complexity, ambiguity or shifting priorities

Preferred but not required

  • Experience with modern front-end frameworks (React, Next.js, Vue) and client-side rendering
  • Familiarity with CMS platforms (e.g., AEM, Sitecore, WordPress, Contentful)
  • Hands-on experience with Nginx or similar proxy and web server configuration
  • Knowledge of SEO fundamentals (hreflang, canonical tags, sitemaps)
  • Experience with translation, localization and internationalization, including awareness of RTL and CJK languages, character encoding and locale formatting, and/or fluency in multiple languages
  • Software development experience

You Will Enjoy

  • Freedom - we are remote-first
  • Growth - an opportunity to learn and advance your career
  • Wealth - we offer a competitive salary and 401(k) + company match
  • Wellness - health insurance; free medical plan for you and your family
  • Balance - flexible PTO + 11 holidays; generous parental leave
  • Culture - an energetic, value-driven, and fun culture and team spirit
  • Bonus - employee referral program and Apple equipment

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use the E-Verify platform for work authorization verifications.

The US national total pay range for this role is $90,000 - $110,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

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