Customer Success Manager at Mom’s Meals

Role overview

This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.

Mom’s Meals is a nationwide home-delivered meal service offering prepared, refrigerated meals tailored to seniors, people recovering after hospital discharge, and people managing chronic conditions. The Customer Success Manager builds relationships with assigned clients and serves as their primary contact and trusted advisor throughout the customer lifecycle, helping them get value from the company’s services and supporting satisfaction and retention.

The role includes account check-ins and business reviews, customer health monitoring, service implementation and transitions, and coordination with internal teams to resolve issues. The manager also tracks customer success information and advocates for client needs and process improvements. Occasional travel may be needed for customer meetings or company events. Remote hires must travel, at company expense, to the Ankeny, Iowa headquarters for the first one to three days for orientation.

The listed salary range is $102,000–$119,000 per year, plus a 10% bonus. Benefits include paid time off, holiday pay and a holiday of choice, a 401(k) match, life insurance, short-term disability, health, dental and vision insurance, maternity and paternity leave, and health and dependent-care flexible spending accounts and a health savings account.

Role at a glance: Customer Success Manager responsible for client relationships, service implementation, issue resolution, satisfaction, and retention.

Responsibilities mentioned in the listing

• Build and maintain long-term customer relationships and serve as the primary contact for assigned accounts.
• Conduct operational check-ins and business process reviews; understand customers’ goals, challenges, and operational needs.
• Monitor customer health, identify risks, and pursue opportunities to improve satisfaction and retention and reduce churn.
• Manage implementation of new and expanded services for assigned clients and coordinate transitions to ongoing support teams.
• Guide customers on best practices and operational workflows, and handle escalated concerns and service issues.
• Work with internal departments to analyze customer problems, identify root causes, coordinate resolutions, provide hands-on support when needed, and keep clients informed.
• Represent customer needs internally and recommend process improvements.

Qualifications stated in the listing

• At least 3 years of experience in customer success, account management, client services, or a related field.
• A bachelor’s degree or equivalent experience in business, communications, healthcare administration, marketing, or a related field is preferred.
• Strong relationship-building, communication, and presentation abilities.
• Strong organizational and project management skills, including the ability to handle multiple priorities in a fast-paced setting.
• Experience with CRM platforms such as Salesforce, HubSpot, or similar systems.
• Problem-solving, systems and business process, and conflict-resolution skills.
• Strategic thinking, adaptability, resilience, and data-driven decision-making ability.
• Preferred: experience in healthcare, technology, or service industries; supporting enterprise or high-value clients; knowledge of customer success KPIs and retention strategies; and cross-functional work with sales, operations, and implementation teams.