Cresta
Engagement Manager (Professional Services Sales) at Cresta
Role overview
An at-a-glance view of the facts included with this Engagement Manager (Professional Services Sales) at Cresta listing.
- Company
- Cresta
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Cresta is hiring its first dedicated Engagement Manager for Professional Services. This full-time, remote role is based in the United States and focuses on owning how the company scopes, prices, and sells services for its core platform and AI Agent product. The goal is to turn an informal, bottlenecked process into a repeatable source of revenue while building the function for future scale.
The Engagement Manager will work with enterprise customers and partner with Sales, Deal Desk, and Product to move opportunities forward while protecting delivery margins. Services may include conversational design, integrations, and outcome configuration for AI Agent deployments, as well as work related to Cresta’s core platform. Compensation includes base salary, variable pay, and equity; base pay is location-based and determined by candidate-specific factors. Benefits include medical, dental, and vision coverage, paid parental leave, a remote-work setup budget, monthly wellness and communication stipends, and 20 vacation days.
Cresta’s platform combines conversational AI agents, real-time support for human agents, and conversation intelligence. The company says it was founded out of the Stanford AI Lab, has raised more than $270 million, and serves customers including United Airlines, Cox Communications, and Marriott.
Role at a glance: Cresta seeks a U.S.-based remote Engagement Manager to scope, price, and sell professional services for its core platform and AI Agent product.
Responsibilities mentioned in the listing
- Own the professional-services statement-of-work process, including scoping engagements, drafting SOWs, setting prices, and selling services to enterprise customers.
- Scope AI Agent deployments, including conversational design, integrations, and outcome configuration, as well as core-platform services.
- Increase services attach and bookings for new and expansion deals.
- Coordinate with Sales, Deal Desk, and Product to advance deals while maintaining delivery margins.
- Develop repeatable processes, templates, and pricing logic to scale professional-services selling.
Qualifications stated in the listing
- 4–10 years of experience in professional services, including at least 2 years scoping and selling services engagements in roles such as PS Sales, Engagement Manager, or Services Sales.
- Demonstrated success driving services attach and bookings, not solely processing paperwork.
- Technical fluency to scope complex deployments; conversational AI or contact-center AI experience is strongly preferred.
- Ability to price services and explain and defend their value directly with enterprise customers.
- Deal desk or commercial-contracting experience is a plus.
Full details from the source listing
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the Role:
We're hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services — across both our core platform and our fast-growing AI Agent product. You'll sit inside Professional Services and turn an ad-hoc, bottlenecked process into a repeatable, revenue-generating motion. This is a founding services-selling role with room to build.
Key Responsibilities:
- Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers.
- Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services.
- Drive services attach and bookings on new and expansion deals.
- Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin.
- Build the repeatable process, templates, and pricing logic that let this function scale.
Qualifications:
- 4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).
- Track record of driving services attach and bookings — not just processing paperwork.
- Technical fluency to scope complex deployments; conversational AI / contact-center AI experience strongly preferred.
- Comfortable pricing and defending services value directly with enterprise customers.
- Deal desk or commercial-contracting exposure a plus.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Compensation for this position includes a Base salary + Variable + Equity.
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
