Cresta
Enterprise Solutions Engineer at Cresta
$200,000–$275,000 / year
Apply for this positionRole overview
An at-a-glance view of the facts included with this Enterprise Solutions Engineer at Cresta listing.
- Company
- Cresta
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Compensation
- $200,000–$275,000 / year
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Cresta is hiring a full-time Enterprise Solutions Engineer for a remote role in the United States. Its unified AI platform includes conversational AI agents, real-time support for human agents, and conversation intelligence. The company says its customers include United Airlines, Cox Communications, and Marriott, and that it was founded from the Stanford AI Lab and has raised more than $270 million.
You’ll work with Enterprise Account Executives throughout enterprise sales cycles, translating prospective customers’ technical needs and contact-center challenges into Cresta solutions. The role includes leading discovery, preparing and delivering product demonstrations, coordinating technical validations such as proofs of concept and pilots, supporting adoption, and building financial cases that show the path to return on investment. You’ll also connect customers and sales teams with Cresta’s technical groups and share field feedback with product management.
The posted on-target earnings range is $200,000–$275,000, including variable compensation; the role is also eligible for equity, and earnings may exceed target when goals are surpassed. Cresta describes its pay as location-based, with final offers depending on factors including experience, skills, education, and geography. Benefits listed include medical, dental, and vision coverage; flexible paid time off; paid parental leave; a retirement savings plan; a remote-work setup budget; and a monthly wellness and communication stipend. In-office meal and commuter benefits are for onsite employees.
Cresta may use AI tools in recruiting with human review and oversight; candidates can ask questions or opt out by emailing [email protected] with “Opt-Out” as the subject. Candidates are not authorized to record or use AI transcription during phone interviews, but may request an exception or accommodation for review. Cresta says recruiting emails come from the @cresta.ai domain and advises ignoring outreach claiming to be from Cresta through other sources.
Role at a glance: Remote, full-time U.S. Enterprise Solutions Engineer role at Cresta, with $200,000–$275,000 in variable OTE plus equity.
Responsibilities mentioned in the listing
- Assess sales opportunities by learning customer requirements and translating them into technical requirements for Cresta.
- Partner with Enterprise Account Executives to understand prospects’ circumstances and challenges.
- Lead discovery with prospects and internal teams, then create and deliver product demonstrations that address customer problems and show Cresta’s value.
- Share expertise and practical insights on improving contact-center and customer-experience operations.
- Support adoption during proofs of value by training managers and users on the Cresta solution.
- Turn prospect use cases into technical solutions and explain how they can generate return on investment.
- Run ROI workshops and develop financial business cases for prospects.
Qualifications stated in the listing
- At least 4 years in customer-facing roles, including 3–5 years in technical presales supporting large enterprise sales cycles.
- Hands-on expertise with conversational AI and CCaaS platforms, including helping customers modernize contact-center operations.
- Experience with Salesforce.com, contact-center infrastructure, and enterprise SaaS environments.
- Strong work ethic, enthusiasm, and thoughtful engagement with customers and colleagues.
- Careful preparation and practice for presentations and demonstrations.
- Resourceful problem-solving and effective collaboration with internal, cross-functional teams.
- Ability to learn new technology quickly and explain complex topics clearly to customers.
- Alignment with Cresta’s Operating Principles.
Full details from the source listing
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
As an Enterprise Solutions Engineer you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams.
Responsibilities:
- Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
- Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing
- Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
- Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
- Drive adoption during proof of values by training individual managers and users on the Cresta solution
- Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
- Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
- Run ROI workshops to translate our solution into a financial business case proposal
- Provide feedback to product management about the successes and failures in the field
Qualifications We Value:
- 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles
- Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
- Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
- Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
- Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
- Fast learner with a passion for new technology and a talent for simplifying complexity for customers
- Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
- You embody our core Operating Principles
Bonus points:
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
OTE Range: $200,000-$275,000 - variable & Offers Equity
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
