Customer.io
Mid-Market Account Executive, Americas at Customer.io
$95,000–$95,000 / year
Apply for this positionRole overview
An at-a-glance view of the facts included with this Mid-Market Account Executive, Americas at Customer.io listing.
- Company
- Customer.io
- Location
- Remote, United States
- Work arrangement
- Remote
- Employment type
- Full-time
- Compensation
- $95,000–$95,000 / year
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Role overview
This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.
Customer.io is hiring a Mid-Market Account Executive for its U.S. sales team. The company’s platform uses real-time behavioral data to help more than 9,000 organizations send automated email, push, in-app, and SMS messages. This is a full-cycle role focused on winning new mid-market customers, with a mix of inbound and self-sourced opportunities supported by SDRs.
You’ll develop and manage pipeline, conduct discovery, demonstrate solutions, and close deals, typically below $50,000 in annual contract value. The role also involves tracking sales performance, sharing lead-quality feedback with SDRs, and coordinating post-sale handoffs with Customer Success and Technical Support. The source says candidates must be located in the United States and in an eligible region, but does not specify which regions.
Compensation is listed as a $95,000 base plus $95,000 variable, for $190,000 total on-target earnings in USD or equivalent local currency, subject to market-rate adjustment. The package also includes stock options. Listed benefits include full coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families; 16 weeks of paid parental leave; unlimited PTO; remote-work and wellness stipends; and a professional development budget.
The interview process consists of 30-minute video calls with a recruiter and a manager, a 30-minute call with a Bar Raiser, and a 60-minute case study and discovery call with the hiring team. Final candidates undergo background checks and employment verifications.
Role at a glance: Manage the full sales cycle for Customer.io’s mid-market accounts, from prospecting and discovery through demos and closing.
Responsibilities mentioned in the listing
- Build and manage pipeline using self-sourced and SDR-supported leads.
- Prospect through cold and warm outreach, handle inbound demand, and lead discovery, product demonstrations, and deal closing.
- Acquire new mid-market customers and manage deals typically below $50,000 in annual contract value.
- Identify customer challenges and goals, then align Customer.io’s solutions to their needs.
- Work with SDRs on lead-quality feedback and coordinate post-sale handoffs with Customer Success and Technical Support.
- Track and report individual sales metrics, pipeline status, and progress toward targets.
Qualifications stated in the listing
- At least 2 years of full-cycle B2B SaaS or MarTech sales experience handling mid-market accounts.
- Demonstrated success acquiring new B2B SaaS customers and closing deals; MarTech experience is preferred.
- Familiarity with MEDDPICC or a comparable consultative sales framework.
- Strong written and verbal communication skills and the ability to build rapport with prospects.
- Ability to identify customer business needs and position relevant solutions.
- Must be located in the United States and in an eligible region; the source does not identify the eligible regions.
Full details from the source listing
Hello, I’m Steve, Director of Sales at Customer.io! We're expanding our sales team in the United States and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Responsibilities:
- Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
- Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
- Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
- Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
- Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications:
- Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
- Location: We are currently hiring for positions based in the United States. Candidates must be located in one of these regions to be considered for the role.
- B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
- Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
- Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
- Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
- Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
- Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
- Responsibilities:
- Engage in high-volume prospecting, cold and warm outreach
- Manage the full sales cycle for deals typically under $50,000 ACV
- Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
Compensation & Benefits
We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with Recruiter
- 45-minute video call with Manager
- 30-minute video call with Bar Raiser
- 60-minute Case Study and Discovery Call w/ the Hiring Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
