Account Manager, Americas at Panopto

Role overview

This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.

Panopto is hiring an Account Manager to oversee existing customer relationships across the Americas, with a focus on enterprise, higher education, and K–12 accounts. The role owns the software renewal process and develops expansion opportunities, helping customers get value from Panopto’s platform and translating technical requirements into clear solutions.

Reporting to the Director of Account Management, you’ll coordinate with Customer Support and Implementation to support a consistent customer experience. The work includes account planning, usage and account-health reviews, revenue forecasting, market research, and engagement with customer decision-makers. Travel may reach 25%, including visits with partners and industry events.

The listed base salary is $75,000–$80,000 per year, with commission eligibility under the Sales Commissions Plan and on-target earnings of $125,000. The role is remote-eligible in the United States. Panopto describes its benefits as including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work.

Role at a glance: Remote U.S. Account Manager responsible for renewals and account growth across enterprise, higher education, and K–12 customers.

Responsibilities mentioned in the listing

• Manage assigned software renewals, discussing usage and concerns with clients, presenting upgrades, and negotiating terms and pricing with Legal and Finance.
• Meet quarterly and annual sales targets by identifying opportunities to sell additional licenses, modules, or services; deliver product demonstrations and coordinate sales and marketing strategies.
• Create account plans, monitor usage, account health, revenue, and satisfaction, and provide forecasts and pipeline updates through CRM and reporting tools.
• Track industry developments and competitors in enterprise, higher education, and K–12 markets; research potential business and target accounts and share findings with Marketing.
• Build relationships with customer decision-makers, serve as the primary contact for assigned accounts, address inquiries, and connect customer needs with relevant software solutions.
• Work with Customer Support and Implementation to support customer experience and identify at-risk accounts and retention strategies.

Qualifications stated in the listing

• Five years of sales or account management experience, ideally in SaaS, with a record of exceeding quotas through relationship building.
• Ability to explain the value of complex software clearly to clients.
• Proficiency with CRM tools and sales productivity software.
• Self-motivated approach and ability to manage a territory independently and take responsibility for results.
• Willingness to travel up to 25%, including to meet partners and attend industry events.
• Bachelor’s degree in business or a related field.