CAREERSFORGE / YOUR NEXT MOVE
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Readiness · Getting started
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Decode a Rejection Email
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Wording found in the email
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Three practical next steps
60-SECOND CLARITY ROUND
Spot the Red Flag
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Choose the wording that needs a follow-up question. Clear scope, documented onboarding, and reasonable boundaries are useful context too.
Use the explanation as a conversation starter, not as a verdict on a company.
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1. Build or Scan
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2. Train Your Focus
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Activity mix
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YOUR ROLE, YOUR NEXT MOVE
Job Radar
Explore published opportunities, filter by your priorities, and open a listing to review its requirements and apply. Choose “Open match details in Workspace” to compare your analyzed resume with the role and plan your next step.
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1,467 jobs found · Showing 1–12
ROLE MATCH
Account Manager, Americas at Panopto
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{"title":"Account Manager, Americas at Panopto","requirements":["Relationship Mastery: You have 5 years of experience in sales or account management (ideally in SaaS), with a proven track record of exceeding quotas through authentic relationship building."],"description":"Company Overview:\nAt Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don\u2019t just build software; we obsess over our users\u2019 goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career.\n\nAs we continue to support growth and expansion, we are seeking a dynamic, results-driven Account Manager to join our team, focusing on the higher education, K-12 and enterprise industries.\nPosition Summary:\nIn this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning.\nIn this role, you will do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As an Account Manager, you are the primary architect of our existing client relationships. You will lead the full renewal lifecycle and identify strategic expansion opportunities, ensuring our partners realize the maximum value of the Panopto platform. This role requires a proactive, sales-oriented mindset and the ability to turn complex technical needs into simple, elegant solutions for our customers.You\u0027ll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft. \nHow You\u2019ll Contribute: \nIn this role, you will have the opportunity to\u2026\n\n\nSoftware Renewals: Manage the software renewal process for assigned accounts, ensuring timely and successful contract renewals. Proactively engage with clients to discuss their current usage, address any concerns, and present upgrade options to ensure customer satisfaction and retention. Negotiate renewal terms, pricing, and contractual agreements in collaboration with the legal and finance departments.\n\n\nUpselling and Cross-Selling: Achieve assigned quarterly and annual sales targets by proactively identifying opportunities to upsell and cross-sell additional software licenses, modules, or services to existing clients. Conduct product demonstrations and presentations to showcase the value and benefits of recommended software enhancements. Collaborate closely with the sales and marketing teams to develop targeted strategies and campaigns to maximize upselling potential.\n\n\nAccount Planning and Forecasting: Develop account plans and strategies to achieve upselling and renewal objectives. Monitor account usage and health, revenue performance, and customer satisfaction metrics regularly. Provide accurate sales forecasts and pipeline updates to management, leveraging CRM tools and reporting systems.\n\n\nMarket Research and Competitive Analysis: Stay updated on industry trends, market dynamics, and competitive landscape within the corporations, higher education and K-12 sectors. Conduct market research and analysis to identify new business opportunities and potential target accounts. Collaborate with the marketing team to provide insights and contribute to the development of effective sales and marketing materials.\n\n\nClient Relationship Management: Develop and maintain strong relationships with key decision-makers and stakeholders in enterprise, higher education and K-12 institutions. Serve as the primary point of contact for assigned accounts, addressing customer inquiries, and providing excellent customer service. Understand clients\u0027 business needs, objectives, and challenges to identify upselling opportunities and position relevant software solutions.\n\n\nHow We Thrive:\nYou\u2019ll join a team where we challenge ideas, not people, knowing our success depends on our collective wisdom. Reporting to the Director of Account Management, you will work in lockstep with our Customer Support and Implementation teams to ensure a seamless experience for every partner. We believe in simple elegance and hold ourselves accountable to meaningful outcomes, not just activity, meaning you are empowered to focus on the strategic work that truly moves the needle for our customers.\nThe Foundation for Success:\n\n\nRelationship Mastery: You have 5 years of experience in sales or account management (ideally in SaaS), with a proven track record of exceeding quotas through authentic relationship building.\n\n\nClarity Over Complexity: You can take a complex software solution and articulate its value in a way that feels simple and essential to a client\u2019s success.\n\n\nOperational Ownership: You are proficient with CRM tools and sales productivity stacks, using them to create clarity for yourself and the leadership team.\n\n\nOutcome-Oriented: You are self-motivated and thrive when given the independence to manage your territory and own your results.\n\n\nAdaptability: You are comfortable traveling up to 25% to meet our partners where they are and represent Panopto at industry events.\n\n\nEducational Baseline: A Bachelor\u2019s degree in business or a related field provides the foundation, but your commitment to lifelong learning is what will make you successful here.\n\n\nWhat Success Looks Like:\n\n\nWithin 6 Months (Integration and audit): You have fully mastered the Panopto ecosystem and completed a comprehensive health audit of your assigned Americas territory. You have established seamless collaborative loops with the Support and Implementation teams, identifying \u0022at-risk\u0022 accounts early and implementing \u0022save\u0022 strategies that ensure no customer is left behind.\n\n\n\n\nWithin 1 Year (First measurable impact on Net Revenue Retention): You have delivered a 100% on-time renewal rate for your portfolio and successfully executed your first major expansion deals. By shifting from a reactive renewal cycle to a proactive value-based partnership, you have measurably increased the Net Revenue Retention (NRR) within your territory, proving that our customers are not just staying, but growing with us.\n\n\n\n\nYour Legacy (Full ownership of the Americas Strategic Growth Playbook): You are recognized as the definitive subject matter expert for the Americas market. You have designed and documented a repeatable \u0022Success Playbook\u0022 for navigating complex renewals and identifying expansion opportunities that the global Account Management team adopts as a standard. Your impact is felt not just in the revenue you\u2019ve secured, but in the elevated craft and collective wisdom you\u2019ve shared with the entire organization.\n\n\nJoin Panopto and be part of an exciting journey where you\u2019ll have the chance to make a real impact on the company\u0027s success and growth. If you excel in communication with a vigorous sales orientation mindset, we encourage you to apply.\nCompensation\nTotal Rewards:\nThe salary range for this position is $75,000 - $80,000 USD per year. This position is also eligible for commission earnings per the Sales Commissions Plan with an on-target-earnings of $125,000 USD as part of the compensation package.\nBase pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. At Panopto, we know that great people make an organization great. We value our people and offer employees benefits that are market competitive for our industry. Learn more about what working at Panopto can mean for you.\nAt Panopto, our commitment to pay equity and transparency is unwavering. We do not engage in salary negotiations beyond the established range to maintain fairness and prevent potential pay disparities among team members based on negotiation strategies.\nAdditional Information\nBeyond the Requirements: At this point, we hope you\u0027re feeling excited about the job description you\u2019re reading. Even if you don\u0027t feel that you meet every single requirement, we still encourage you to apply. We\u0027re eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.\nRecruiting Tips: From crafting an impressive resume to presenting your best self during our interviews, we\u0027re dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable Recruiting Tips from our team. \nThe standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: \nApplication Review -\u0026gt; Recruiter Call -\u0026gt; Video Interview \u0026amp; Assessment -\u0026gt; Hiring Manager Call -\u0026gt; Interview Loop -\u0026gt; Debrief -\u0026gt; Offer\n\nOur people and culture\nPanopto\u2019s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world\u2019s universities and businesses. Panopto\u2019s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It\u2019s what sets Panopto apart as a unique and rewarding place to work.\n\nOur purpose\nWe believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto\u2019s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.\nPanopto is an Equal Opportunity Employer.\nWe value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.\nRemote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. \nRemote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.\n\nUse of Artificial Intelligence (AI)\nPanopto AI Use Policy:\nPanopto\u2019s AI Use Policy is committed to a hiring process that is thoughtful, fair, and centered on human connection. As artificial intelligence (AI) becomes more prevalent in the workplace, we believe that it is important to describe our use of AI in the hiring process, as well as outline to candidates what use of AI is and is not allowed. While AI can be a valuable tool, it cannot replace genuine human interaction or an individual\u2019s unique perspective, experience, and voice. \nCompany Use of AI: \nPanopto may utilize tools to enhance the efficiency, objectivity, and quality of our recruitment and evaluation process. These tools assist our team throughout the hiring lifecycle by focusing on four key areas:\n\n\nContent Creation: Providing a starting point for crafting job descriptions and assisting in building tailored interview questions.\n\n\nResume Parsing: Analyzing candidate skillsets and resume alignment to efficiently identify qualified candidates.\n\n\nInterview \u0026amp; Assessment Insights: Providing interview transcription, summarization, and identifying key insights from candidate assessments in relation to specific role requirements.\n\n\nData Organization: Organizing and storing information gathered during assessments to help our team make informed, data-driven decisions.\n\n\nUltimately, these tools are used to support\u2014not replace\u2014our team in assessing skills, generating insights, and identifying the best talent for Panopto.\nTo ensure fairness and transparency:\nHuman-Centric Decisions: Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment "}0%
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- Relationship Mastery: You have 5 years of experience in sales or account management (ideally in SaaS), with a proven track record of exceeding quotas through authentic relationship building.
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